Commitment of indicators
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No. |
Commitment contents of property management service |
Bidder’s commitment of property management service standards |
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1 |
Commitment regarding management standard
and serviceability of houses, supporting
facilities and related sites
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98% |
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1. Inspect house service conditions periodically according to actual service lives of houses, supporting facilities and related sites.
2. Adopt the patrol system, make sure all houses are sound and complete without illegal (violating) constructions or damages to public facilities, and keep detailed records of inspection, repair, maintenance and patrol.
3. Carry out daily management and maintenance, compile reasonable maintenance plan, and track and supervise authorized maintenance, so as to ensure normal operation of equipments.
4. If large-sized projects interfere with normal lives or traffics of the owner during repair and maintenance, notify the owner one week in advance, and set up obvious warning boards to prevent accidents.
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2 |
Commitment regarding minor and emergency repairs of houses as well as guarantee period |
Timeliness ratio: change from 98% to 100%; repair rate: not higher than 1% |
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1. Establish a 24h duty system, and set up service telephone, so as to receive repair
requests of the owner and users, and provide door-to-door repair in time. Strictly
abide by the repair request process.
2. Upon receipt of the owner’s repair request, arrive at the scene within 15m
(minor repair) or as soon as possible (emergency repair), and adopt relevant measures
to minimize the losses.
3. In case of charges repair items, notify the owner in advance, and carry out records and return visits.
4. In case of secondary damages due to our repair,
we’ll take relevant responsibilities until normal operation is restored.
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3 |
Commitment regarding qualified rate of
repair and return-visit acceptance rate
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Commitment of the bidder Qualified rate of repair: 99%; return-visit acceptance rate: 99% |
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1. Inspect house service conditions periodically according to actual service lives of houses,
supporting facilities and related sites.
2. After the repair items within the owner’s area are finished, the maintenance personnel
shall keep repair records, and delivery the records to the Customer Service Department on file.
The customer receptionist shall contact the owner within one week after repair to inquire
service conditions after repair and satisfaction during repair. In case of objections,
report to the superiors immediately and adopt relevant remedial measures, so as to meet the owner’s requirements
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4 |
Commitment regarding maintenance standard
and serviceability of large-sized electromechanical
equipments including elevators and water pumps, etc
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Commitment of the bidder: not smaller than 96% |
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1. Make sure technical performances of large-sized electromechanical equipments
including elevators and water pumps, etc are in good condition.
2. The security guard of the main control room shall implement 24h monitor of the
elevator operation, and notify the elevator operators immediately in case of any abnormal conditions.
3. Inspect the operation conditions of equipments in the large-sized equipment room periodically.
In case of any abnormal conditions, implement immediate repair.
4. Keep important equipment rooms clean without dusts and sundries, and ensure
excellent indoor ventilation and illumination. Make sure doors can be opened and closed flexibly.
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6 |
Commitment regarding serviceability and light rate of
lamps in roads, streets, lawns and building corridors
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Commitment of the bidder: 99% |
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1. Formulate the lighting system of the residence community, and implement light in
public places according to actual requirements during winter, rainy days and weather
emergencies, so as to ensure safe and convenient traffic of the owner.
2. Implement daily patrol periodically. In case of lamp failures, repair or replace it immediately,
and keep corresponding records.
3. The management center shall prepare spare lamps for unexpected needs.
4. Carry out cleaning and maintenance of public lamps, so as to enhance their utilization rate.
5. Make sure the illuminating lines are not aged, illuminating facilities are clean and complete,
and lamps conform to technical standards.
6. Make sure the lamps have outstanding appearances, the illuminating system is normal and effective,
and the illuminating lines are in good condition.
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